Dear Customer, please be advised that the system for processing new and open service cases is currently experiencing difficulties leading to longer response times. We apologize for the inconvenience and look forward to resuming normal operations soon. If you require immediate assistance with a warranty, please contact Brose e-Bike Berlin at Contact (brose-ebike.com) or (https://www.brose-ebike.com/de-en/company/contactform.html) Thank you for your patience, the Brose Service team.